Refund policy

REFUND POLICY AND 90-DAY GUARANTEE
Last updated: October 7, 2026

Eversill is a brand operated by Vibora Group LLC, a New Mexico limited liability company. This policy applies to every order placed on eversill.com.

OUR 90-DAY MONEY-BACK GUARANTEE

Every pet takes a few days to get used to a new bowl, so we give you 90 days from the date your order is delivered to try it at home.

If the bowl is not right for your pet, for any reason, email Service.eversill@gmail.com within 90 days of delivery with your order number. We send you a prepaid return label. Once the bowl and its stand are back with us, we refund the price you paid to your original payment method. No restocking fee, and you do not pay for the return.

A few details, so everything stays fair:

  • Please send back the complete item: the bowl and its stand.
  • For The Complete Station (2 bowls and 2 stands), you can return one set or both. We refund each returned set at the price it cost within your order.
  • Free gifts included with an order are yours to keep.
  • Shipping was free, so there is no shipping cost to refund.
  • The guarantee applies to orders placed directly on eversill.com.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your order arrives damaged or defective, if a part is missing, or if we sent the wrong size, email us within 30 days of delivery with your order number and a photo. We send a replacement at no cost. If a replacement is not possible, we refund the affected item. This is in addition to the 90-day guarantee.

LOST OR LATE PARCELS

Parcels that are lost, stolen after a delivery scan, or very late are handled as described in our Shipping Policy.

CANCELLING AN ORDER

You can cancel an order until it ships. Email us as soon as possible with your order number. If it has not shipped yet, we cancel it and refund you in full. Once it has shipped, you are still covered by the 90-day guarantee.

HOW REFUNDS ARE PAID

Refunds go to your original payment method within 3 business days of our approving them. Your bank or card issuer then usually takes 5 to 10 business days to show the refund on your account.

CONTACT

Vibora Group LLC, trading as Eversill
8206 Louisiana Blvd NE, Ste A #9874
Albuquerque, NM 87113, United States
Service.eversill@gmail.com