Refund policy

REFUND AND RETURNS POLICY
Last updated: August 30, 2026

Eversill is a brand operated by Vibora Group LLC, a New Mexico limited
liability company. This policy applies to every order placed on eversill.com.

THE 90-NIGHT TRIAL

You have 90 nights from the day your order is delivered to decide whether the
bowl works for your pet. If it does not, we refund your order in full,
including any shipping you paid.

There is no condition attached to this. Your pet refusing to eat from it is a
valid reason. Ordering the wrong size is a valid reason. Changing your mind is
a valid reason.

YOU DO NOT NEED TO SEND THE BOWL BACK

We do not ask you to return the product. Shipping a used feeding bowl across
the country costs more than the bowl is worth and helps nobody, so we would
rather you keep it, pass it to a friend, or donate it to a local shelter.

You pay no return shipping, you need no return label, and there is no
restocking fee.

HOW TO REQUEST A REFUND

Email service.eversill@gmail.com with your order number. We reply within one
business day.

We do not require photographs, a note from your vet, or an explanation. If you
want to tell us what went wrong it genuinely helps us improve the product, but
it is not a condition of your refund.

WHEN YOU GET YOUR MONEY BACK

Once we approve your refund we issue it to your original payment method. Your
bank or card issuer then takes typically 5 to 10 business days to post it to
your account. That last step is outside our control.

If more than 15 business days have passed since we confirmed your refund and
you still do not see it, email us and we will send you the transaction
reference to give your bank.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, if a part is missing, or if you received the
wrong size, email us within 30 days of delivery with a photo. We will send a
replacement at no cost, or refund you in full, whichever you prefer. You will
not be asked to return the damaged item.

CANCELLING AN ORDER

Orders go to our fulfillment center quickly, so we can only cancel before
dispatch. Email us as soon as possible and we will cancel and refund in full if
the order has not yet shipped. If it has already left the warehouse, the
90-night trial above applies instead.

EXCHANGES

If you ordered the wrong size, email us. We ship the correct size and you keep
the first one. There is no charge and nothing to send back.

CONTACT

Vibora Group LLC
8206 Louisiana Blvd NE, Ste A #9874
Albuquerque, NM 87113, United States
service.eversill@gmail.com