Shipping policy

SHIPPING POLICY
Last updated: August 30, 2026

WHERE WE SHIP

We ship to all 50 US states, including Alaska and Hawaii, and to US territories
and APO/FPO addresses. We do not currently ship outside the United States.

We deliver to street addresses and to PO boxes.

COST

Shipping is free on every order. There is no minimum and no surcharge at
checkout. The price you see on the product page is the price you pay.

PROCESSING TIME

Orders placed before 2 PM Mountain Time on a business day are dispatched the
same day. Orders placed after that, or at the weekend or on a US public
holiday, are dispatched the next business day.

DELIVERY TIME

Orders ship from a warehouse inside the United States and arrive in 5 to 8
business days from dispatch. Business days are Monday to Friday, excluding US
public holidays.

Because the stock is already in the country, there are no customs charges, no
import duties and no international delays on your order.

TRACKING

You receive a tracking number by email as soon as your parcel leaves the
warehouse. Tracking can take up to 24 hours to show its first scan. If your
tracking has not moved for 5 business days, email us and we will chase the
carrier for you.

DELAYS OUTSIDE OUR CONTROL

Severe weather, carrier backlogs and national holidays occasionally add a few
days. We will always tell you if we know your order is affected. If a parcel is
more than 10 business days late, contact us and we will either reship it or
refund you, your choice.

LOST OR STOLEN PARCELS

If tracking shows your parcel as delivered but you do not have it, check with
your neighbours and your building's mail room first, then email us within 7
days of the delivery scan. We will open a claim with the carrier and, in the
meantime, reship your order or refund you. We do not leave you to fight the
carrier alone.

WRONG OR INCOMPLETE ADDRESS

Please check your address at checkout. If a parcel is returned to us as
undeliverable because of an address error, we will reship it once at no charge.

MULTIPLE ITEMS

Orders with more than one item usually arrive in a single parcel. Occasionally
they ship separately, in which case you receive a tracking number for each.

CONTACT

Vibora Group LLC
8206 Louisiana Blvd NE, Ste A #9874
Albuquerque, NM 87113, United States
service.eversill@gmail.com