Shipping policy

SHIPPING POLICY
Last updated: October 7, 2026

WHERE WE SHIP

We ship to addresses in the United States, including Alaska, Hawaii, US territories, PO boxes and APO/FPO addresses. We do not currently ship outside the United States.

COST

Shipping is free on every order. There is no minimum and no extra fee at checkout.

PROCESSING TIME

We prepare and dispatch orders within 1 to 2 business days. Business days are Monday to Friday, excluding US public holidays.

DELIVERY TIME

Most orders arrive 6 to 12 business days after dispatch. Delivery times are estimates, not guaranteed dates.

TRACKING

You receive a tracking number by email as soon as your parcel leaves the warehouse. Tracking can take up to 48 hours to show its first scan. If your tracking has not moved for 7 business days, email us and we will chase the carrier for you.

DELAYS

Weather, carrier backlogs and holidays sometimes add a few days. If we know your order is affected, we tell you. If a parcel is more than 10 business days later than the estimate above, contact us and we will reship it at no cost.

LOST OR STOLEN PARCELS

If tracking shows your parcel as delivered but you do not have it, check with your neighbors and your building's mail room first, then email us within 7 days of the delivery scan. We open a claim with the carrier and, in the meantime, we reship your order.

WRONG OR INCOMPLETE ADDRESS

Please check your address at checkout. If a parcel comes back to us because of an address error, we reship it once at no cost.

ORDERS WITH SEVERAL ITEMS

The Complete Station (2 bowls and 2 stands) usually arrives in one parcel. Sometimes the items ship separately; you then receive a tracking number for each parcel.

CONTACT

Vibora Group LLC, trading as Eversill
8206 Louisiana Blvd NE, Ste A #9874
Albuquerque, NM 87113, United States
Service.eversill@gmail.com